Docs:
Real
https://helixcommunity.org/realcodecs/
http://docs.real.com/docs/rn/rv10/RV10_ ... erview.pdf
You can use the mailing list to ask specific questions to engineers
http://lists.helixcommunity.org/mailman/listinfo
Windows
http://www.microsoft.com/windows/window ... fault.aspx
http://www.microsoft.com/windows/window ... iewer.aspx